Error Response Codes
Below is list of Ensenta’s common response codes. Response codes may differ depending on the Financial Institution’s configuration. Please note that Ensenta adds response codes over time for additional error handling. To pass integration certification, it is required that the mobile application does not hardcode error codes.
| ERRORCODE | DESCRIPTION | DEFAULT END-USER VERBIAGE |
|---|---|---|
| E12 | No eligible account(s) found. | No eligible account(s) found. |
| E35 | Rejected - Risk Policy | We're sorry, your deposit was not accepted for the following reasons: |
| E51 | Single Sign On Session Expired | It appears your connection to us has expired. Please attempt the deposit again. [E51] |
| E60 | Preprocessing time of the transaction exceeded | We're sorry, there was a brief system delay when trying to process your check. Please attempt the deposit again. [E60] |
| E62 | Request ignored due to pending request already in progress. | “We're sorry, there was an unexpected error. Please attempt the deposit again. [E62] |
| E63 | Request ignored. Appears to be duplicate or invalid request. | We're sorry, there was an unexpected error. Please review your deposit history and if deposit does not appear, please attempt deposit again. [E63] |
| E77 | Block List | We're sorry, you have not been authorized to use this service. Please contact us for further information. |
| E78 | Not in Allow list | We're sorry, you have not been authorized to use this service. Please contact us for further information |
| E92 | Ensenta Cannot Connect to Host Service | We're sorry, there was an unexpected error. Please attempt the deposit again. [E92] |
| E97 | Temp Out of Service | Temporarily Out of Service |
| E99 | Unexpected error | We're sorry, there was an unexpected error. Please attempt the deposit again. [E99] |
| E500 | Invalid Parameter | Invalid Parameter |
| EL1 | Calendar Day amount limit exceeded | The calendar day deposit limit of %1 will be exceeded. You may deposit up to %2. |
| EL2 | Calendar Day number of transactions limit exceeded | The calendar day transaction(s) limit of %1 will be exceeded. |
| EL3 | Business Day amount limit exceeded | Business Day amount limit of %1 will be exceeded. You may deposit up to %2. |
| EL4 | Business Day number of transactions limit exceeded | The business day transaction(s) limit of %1 will be exceeded. |
| EL5 | 7 Days amount limit exceeded | The 7 days deposit limit of %1 will be exceeded. You may deposit up to %2. |
| EL6 | 7 Days number of transactions exceeded | The 7 days transaction(s) limit of %1 will be exceeded. |
| EL7 | 30 Days amount limit exceeded | The 30 days deposit limit of %1 will be exceeded. You may deposit up to %2. |
| EL8 | 30 Days number of transactions limit exceeded | The 30 days transaction(s) limit of %1 will be exceeded. |
All Response Codes
Below is a list of all response codes currently utilized by Ensenta as of October 2018. Please keep in mind that only a subset of these are potentially applicable for Mobile and some are dependent on the functionality a Financial Institution is utilizing. This list will continue to grow as Ensenta builds new productions and new functionality.
| RESPONSECODE | DESCRIPTION |
|---|---|
| 00 | Approved or completed successfully |
| 1 | Refer to card issuer |
| 2 | Refer to card issuers special conditions |
| 3 | Invalid Merchant |
| 4 | Pick-up |
| 5 | Do not honor |
| 6 | Error |
| 7 | Pick-up card, special conditions |
| 8 | Honor with identification |
| 9 | Request in progress |
| 10 | Approved for partial amount |
| 11 | Approved (VIP) |
| 12 | Invalid transaction |
| E12 | No eligible account(s) found. |
| 13 | Invalid amount |
| 14 | Invalid card number (no such number) |
| 14A | Invalid card number (no such number) |
| 15 | No such issuer |
| 16 | Approved, update track 3 |
| 17 | Customer cancellation, reversal (unsupported) |
| 18 | Customer dispute, chargeback (future) |
| 19 | Re-enter transaction |
| 20 | Invalid response |
| 21 | No action taken, reversal (unsupported) |
| 22 | Suspected malfunction, reversal (unsupported)} |
| 23 | Unacceptable transaction fee |
| 24 | File update not supported by receiver (only in 03xx) |
| 25 | Unable to locate record on file (only in 03xx) |
| 26 | Duplicate file update record, no action (only in 03xx) |
| 27 | File update field edit error (only in 03xx) |
| 28 | File update record locked out (only in 03xx) |
| 29 | File update not successful, contact acquirer (only in 03xx) |
| 30 | Format error (may also be a reversal) |
| 31 | Bank not supported by switch |
| 32 | Completed partially, reversal (unsupported) |
| 33 | Expired card, pick-up |
| 34 | Suspected fraud, pick-up |
| 35 | Card acceptor contact acquirer, pick-up |
| 36 | Restricted card, pick-up |
| 37 | Card acceptor call acquirer security, pick-up |
| 38 | Allowable PIN tries exceeded, pick-up |
| 39 | No credit account |
| 40 | Requested function not supported |
| 41 | Lost card, pick-up |
| 42 | No universal account |
| 43 | Stolen card, pick-up |
| 44 | No investment account |
| 45 | Reserved for ISO use |
| 46 | Reserved for ISO use |
| 47 | Reserved for ISO use |
| 48 | Reserved for ISO use |
| 49 | Reserved for ISO use |
| 50 | Reserved for ISO use |
| 51 | Insufficient funds |
| 52 | No checking account |
| 53 | No savings account |
| 54 | Expired card |
| 55 | Incorrect PIN |
| 56 | No card record |
| 57 | Transaction not permitted to cardholder |
| 58 | Transaction not permitted to terminal (may also be a chargeback) |
| 59 | Suspected fraud |
| 60 | Card acceptor contact acquirer |
| 61 | Exceeds withdrawal amount limit |
| 62 | Restricted account |
| 63 | Security violation (may also be a chargeback) |
| 64 | Original amount incorrect, reversal (unsupported) |
| 65 | Exceeds withdrawal frequency limit |
| 66 | Card acceptor call acquirer security |
| 67 | Hard capture, pick-up |
| 68 | Response received too late, reversal (unsupported) |
| 69 | Reserved for ISO use |
| 70 | Reserved for ISO use |
| 71 | Reserved for ISO use |
| 72 | Reserved for ISO use |
| 73 | Reserved for ISO use |
| 74 | Reserved for ISO use |
| 75 | Allowable number of PIN tries exceeded |
| 76 | Key synchronization error (eFunds Corporation) |
| 77 | Reserved for private use |
| 78 | Customer not eligible for POS (StarSM) |
| 79 | Invalid digital signature |
| 80 | Stale dated transaction (StarSM) |
| 81 | Issuer requested standin |
| 82 | Count exceeds limit (VISANet) |
| 83 | Reserved for private use |
| 84 | Time limit for pre-authorization reached (VISANet) |
| 85 | Reserved for private use |
| 86 | Cannot verify PIN (VISANet) |
| 87 | Check already posted |
| 88 | Information not on file |
| 88A | Information not on file |
| 89 | Card verification value (CVV) verification failed (no pickup) |
| 90 | Cutoff is in progress |
| 91 | Issuer or switch is inoperative |
| 92 | Financial institution or intermediate network unknown for routing |
| 93 | Transaction cannot be completed, violation of law |
| 94 | Duplication transaction |
| 95 | Reconcile error |
| 96 | System malfunction |
| 97 | Reserved for national use |
| 98 | Reserved for national use |
| 99 | Reserved for national use |
| E01 | For your protection, your self-service branch access is currently disabled. Please contact your Financial Institution to enable your account. |
| E02 | PIN retries exceeded. Contact your institution to re-enable |
| E03 | Name on card does not match name on account. Please try a different card or check your member number. |
| E04 | Registration retries exceeded. Contact your institution to re-enable |
| E05 | Registration not possible due to insufficient account information on file. Contact your institution for further information. |
| E06 | MaxChallengeFailCount |
| E07 | Non-Transaction Ignored |
| E10 | Self-service branch account access is temporarily disabled for your protection. Too many retries. Please verify your account information. |
| E11 | Registration required bef |
| E12 | No eligible account(s) found. |
| E13 | Institution selection not valid at this time |
| E22 | Reevaluate with user-entered date |
| E23 | Please endorse and re-insert |
| E24 | Please exit and start a new session to deposit additional items |
| E25 | Conditional Reversal Ignored No Match |
| E26 | Conditional Reversal Ignored Original Denied |
| E27 | Conditional Reversal Ignored Repeat |
| E30 | Cancelled by account holder prior to acceptance |
| E31 | Cancelled by account holder after review |
| E32 | Rejected prior to OCR - Cannot read MICR |
| E33 | Transaction limits exceeded |
| E34 | Timed out during OCR |
| E35 | Rejected - Risk Policy |
| E36 | Rejected - Excess Amount Discrepancy |
| E37 | Rejected due to Amount Confirmation Failure |
| E38 | Rejected due to File Transfer Failure |
| E40 | Cancelled by account holder (reviewing risk 'BadPayeeName') |
| E403 | Incorrect Challenge Answer |
| E41 | Cancelled by account holder (reviewing risk 'BadDate') |
| E42 | Cancelled by account holder (reviewing risk 'NoSigBack') |
| E43 | Cancelled by account holder (reviewing risk 'NoSigFront') |
| E44 | Payee matched OFAC's designated individuals list |
| E460 | Invalid Registration Code |
| E50 | Single Sign On Session Not Found |
| E500 | Invalid Parameter |
| E501 | Invalid image type. Image |
| E502 | Invalid crop image size. |
| E506 | AutoAlert Setup |
| E507 | RDC Policy Email incorrect |
| E51 | Single Sign On Session Expired |
| E55 | Incorrect PIN |
| E550 | User does not exist |
| E551 | User already exists |
| E552 | Invalid workflow item |
| E553 | Reuse of old password |
| E556 | Device Authentication |
| E557 | Not a registered device |
| E558 | This shared branching use |
| E559 | Challenge user |
| E560 | User denied by institution |
| E561 | Password Too Short |
| E562 | Invalid Chars in Password |
| E563 | Password Too Simple |
| E564 | New Password Same As Old |
| E565 | Old Password Required |
| E566 | New Password Required |
| E567 | Password Contains Email I |
| E568 | Password Contains Username |
| E569 | Alternative authentication |
| E570 | Institution is not set up |
| E571 | User has not enrolled for |
| E572 | RSA signature not verified |
| E573 | User has not accepted new |
| E60 | Preprocessing time of the transaction exceeded |
| E61 | Duplicate Transaction Post Ignored |
| E62 | Request ignored due to pending request already in progress. |
| E63 | Request ignored. Appears to be duplicate or invalid request. |
| E660 | Duplicate Posting Suppressed - Saturn |
| E661 | Overlapping Posting Ignored |
| E662 | Duplicate Posting Suppressed - Certificate expired |
| E663 | Deposit Reprocessed. Failed to save image |
| E664 | Invalid cash deposit with check deposit |
| E700 | Invalid Application Version |
| E701 | App Version Not Supported |
| E702 | OS Version Not Supported |
| E703 | App Not Authorized |
| E704 | Receipt Redeemed |
| E705 | Invalid Receipt |
| E706 | No Permission for Receipt |
| E707 | No Authorization Found |
| E76 | We are processing your act |
| E77 | Deny List |
| E78 | Not in Allowlist |
| E79 | Timeout |
| E80 | Branch Capture item unposted. |
| E81 | Branch Capture item cancelled. |
| E82 | Branch Capture item deleted. |
| E83 | My Deposit item unposted. |
| E84 | My Deposit item cancelled. |
| E85 | My Deposit item deleted. |
| E86 | Account user does not exist. |
| E87 | Account user login failure. |
| E900 | Payment Gateway Unavailable |
| E901 | Payment Gateway Timeout |
| E902 | Payment Gateway Error |
| E91 | Duplicate Transaction Ignored |
| E92 | Ensenta Cannot Connect to Host Service |
| E93 | EnsentaParseError |
| E94 | EnsentaHostServiceOrNetworkUnavailable |
| E97 | Temp Out of Service |
| E98 | Host connection unavailable |
| E99 | Unexpected error |
| EC660 | Duplicate Posting Suppressed - Saturn |
| ECASO001 | SSN or Tax Id must match primary account holder |
| ECASO002 | Street or PO Box must match |
| ECASO003 | Zip or Postal Code must match |
| ECASO004 | Phone must match |
| ECASO005 | Account Holder name must match |
| ECSD205 | EnsentaUniqueEmailForAnAcctUser |
| EL1 | Calendar Day amount limit exceeded |
| EL2 | Calendar Day number of transactions limit exceeded |
| EL3 | Business Day amount limit exceeded |
| EL4 | Business Day number of transactions limit exceeded |
| EL5 | 7 Days amount limit exceeded |
| EL6 | 7 Days number of transactions exceeded |
| EL7 | 30 Days amount limit exceeded |
| EL8 | 30 Days number of transactions limit exceeded |
| EV2007 | Successful Partial PC Aut |
| EV3001 | Card Declined |
| EV3008 | Invalid Pin |
| EV3009 | Attempts Exceeded |
| EV4002 | Req IP Address Not Allowed |
| EV4003 | No Req Support |
| EV4004 | No Cert Access |
| EV4010 | Invalid Tracking ID |
| EV4011 | Invalid Requester Tracking |
| EV4012 | Invalid Transaction Amount |
| EV4019 | No Req App |
| EV4022 | ACH Debit Auth Not Cancel |
| EV4028 | PreNotification Txn Amt No |
| EV4034 | Invalid Payment Date |
| EV4043 | Invalid Payment Date Fed |
| EV4046 | Invalid Acct Or Routing No |
| EV4047 | Amt Exceeded Authorized |
| EV4048 | Invalid Collection Forced |
| EV4049 | Refund Not Allowed |
| EV4051 | Req Tracking ID Not Unique |
| EV4061 | No Data Found |
| EV4062 | Name Required |
| EV4063 | Mismatched Req Tracking Id |
| EV4064 | Mismatched Txn Cancel Amt |
| EV4067 | Acct Type Not Supported |
| EV4068 | Reqd Custom Field Missing |
| EV4069 | Mismatched Tracking ID |
| EV4070 | No Void Allowed |
| EV4071 | ACH Prenotification Not C |
| EV4072 | Card Security Code Required |
| EV4073 | Authorization Over 30 Day |
| EV4075 | Invalid Payment Amt |
| EV4076 | Invalid Refund Amt |
| EV4077 | Payment Options Not Support |
| EV4079 | Num Of Installments Exceed |
| EV4080 | Deferred Payments Not All |
| EV4082 | Recurring Payments Not All |
| EV4084 | Missing Options For Defer |
| EV4086 | Multiple Cards Not Allowed |
| EV4088 | Zero Amt Authorization No |
| EV4126 | Card Num In Name Field |
| EV4131 | Invalid EMV Data |
| EV4132 | Incomplete EMV Data |
| EV4133 | Invalid Mag Stripe Data |
| EV4134 | Incomplete Mag Stripe Data |
| EV4135 | Invalid Acct Holder Name |
| EV4136 | Retail Txns Not Supported |
| EV6002 | Duplicate Batch ID |
| EV6003 | Batch Txn Count Mismatch |
| EV6004 | Batch Total Amt Mismatch |
| EV6005 | Batch Net Amount Mismatch |
| N0 | Authorization life cycle unacceptable |
| N1 | Authorization life cycle expired |
| N2 | Non-receipt of requested item (future) |
| N3 | Non-receipt of requested item, illegible copy (future) |
| N4 | Transaction exceeds floor limit (future) |
| N5 | Declined authorization (future) |
| N6 | Non-matching account numbers (future) |
| N7 | Error in addition (future) |
| N8 | Altered amount (future) |
| N9 | Incorrect account number (future) |
| N9A | Incorrect account number (future) |
| P0 | Missing signature (future) |
| P1 | Slip without card imprint (future) |
| P2 | Imprinting of multiple slips (future) |
| P3 | Canceled pre-authorization transaction (future) |
| P4 | Delinquent settlement (future) |
| P5 | Currency conversion error (future) |
| P6 | Credit posted as a debit (sale) (future) |
| P7 | Claim or defense (future) |
| P8 | Non-receipt of goods (future) |
| P9 | Defective merchandise (future) |
| R0 | Fraudulent transaction prior to embossed valid date (future) |
| R1 | Credit not received (future) |
| R2 | Allowable PAN entries warning -- approved |
| S0 | Check not acceptable for cash |
| S1 | Check not acceptable |
| S2 | Check deposit limit exceeded |
| S3 | Cash back limit exceeded |
| S4 | Check amount does not match courtesy amount |
| S5 | PIN not selected |
| S6 | PIN already selected |
| S7 | Unmatched voucher information |
| S8 | Allowable PAN entries exceeded -- denial |
| S9 | Expiration date mismatch |
| SA | Inactive card |
| SB | Expiration date mismatch (card pickup) |
| SC | Item suspected for stop pay |
| SD | Account closed |
| SE | Ineligible account |
| SF | Item submitted more than two times |
| SG | No account on file - absolute |
| SH | Unable to locate |
| SI | General denial |
| SJ | Item settled via ACH |
| SK | Cross-reference card not found |
| SL | Category limit exceeded |
| SM | Transaction limit exceeded |
| SN | Daily limit exceeded |
| SO | Monthly limit exceeded |
| SP | Invalid secret code |
| SQ | PIN key sync error |
| SR | Bad CVV2 |
| T3 | Lost card (no pickup) |
| T4 | Closed account |
| T5 | Dormant account |
| T6 | Special conditions(no pick-up) |
| T7 | Purchase only approval for purchase with cash back transaction |