| Message | | | Possible responses are:- Merchant is disabled. Please contact customer support.
- Transaction not found.
- Transaction is in a state where it cannot be adjusted.
- Please enter valid OriginalReferenceNumber.
- Transaction cannot be adjusted after 180 days.
- Transaction amount is not greater than $0.01.
- Incorrect transaction amount. Please contact customer support.
- Incorrect dollar amount. Please contact customer support.
- C21 adjustment request is already submitted. Please contact customer support.
- C21 adjustment request has been received. Please allow up to 20 business days for the adjustment to be completed. Once completed, it will be displayed in SmartPay Business under how Events within Transaction Details.
- Adjustment request is applicable for Check 21 Only.
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