Transaction Statuses / Events

Transaction Statuses and their Definitions

• Declined – EPS decline – invalid RT, duplicate transaction, velocity exception.
• Approved – EPS approves - transaction is waiting to process.
• Error – The transaction is in an error state. Contact Support.
• Voided – The transaction was voided by the customer.
• Processed – Transaction placed into a processing file.
• Collected – Return item recovered.
• Awaiting Capture – Awaiting payment capture such as card number.
• Awaiting Approval – If using dual authorization, transaction is submitted awaiting approval from customer.
• Suspended – Velocity exception has occurred and awaiting review.
• In Collection – Return item in collection.
• In Research – A non-standard return reason. See R Code for details.
• Unauthorized – Return Item.
• Disputed – Return Item.
• Uncollected NSF – Return Item.
• Invalid/Closed Account – Return Item.
• Other Check21 Returns – Check 21 return items that do not fall into Disputed, Uncollected NSF, or Invalid Closed Account.
• Resolved – A transaction has been marked as resolved. Resolved can only occur with an operation in JHA SmartPay BusinessSM. This is a status that lets the SPB user know it has been addressed, such as a void or refund.

Settlement Statuses and their Definitions

• No Settlement Needed – The transaction does not require settlement (Voids, Declines).
• To Be Originated – A Transaction that is in Approved.
• Originating – A Processed transaction that is awaiting the customer portion of the transaction being placed in the file.
• Originated / Settlement Pending – A Transaction where the customer portion of the transaction has been placed into a file.
• Settling – Not currently used.
• Settled – A Transaction that has fully processed.
• Charged Back – A Transaction that has charged back (i.e. Returned).

Transaction Events and their Definitions

• Declined – A Submitted item was declined for processing.
• Captured – An Auth item was Captured (usually card).
• Suspended – A Submitted item was suspended (depending on velocity settings items can also be declined. It depends on how the merchant is setup).
• Approved – Item Is Approved for Processing.
• Voided – An Approved item was voided.
• Processed – Item is processed.
• Originated – Debit Portion of transaction has occurred.
• Settled – Credit Portion of transaction has occurred.
• Originated_SDACH – Debit portion of transaction has occurred for Same Day ACH transaction.
• Settled_SDACH – Credit portion of transaction has occurred for Same Day ACH transaction.
• Refunded – A Processed item has been refunded.
• Processing Error – Item Return Event.
• Disputed – Item Return Event.
• Unauthorized – Item Return Event.
• Returned NSF – Item Return Event.
• Returned Bad Account – Item Return Event.
• Other Check21 Returns – Item Return Event.
• Sent To Collection – IF collections are enabled Returned_NSF will go to collections.
• Collected – Successful in collecting funds.
• Collection Failed – Unsuccessful in collecting the funds in all attempts.
• Edited – An item was edited (e.g. Check 21 Adjustments).
• Notice Of Change – A NOC was received for an item (ACH Only).
• Resolved – An item in a status other than Processed has been resolved.